Returns & Exchanges

At Prism Smoke Shop, we want you to be completely satisfied with your purchase. We offer a 30-day return policy for unused, unopened items in their original packaging to ensure the highest standards of hygiene and safety.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and photos of the unused item to receive a Return Merchandise Authorization (RMA).

• 2.
  Secure Packaging

  Carefully pack the item in its original box with all included accessories and protective padding to prevent damage during the return transit.

• 3.
  Ship the Item

  Affix the provided return label or use a tracked shipping service to send the package back to our distribution center for inspection.

• 4.
  Inspection and Refund

  Once our quality control team verifies the item is in its original, unused condition, we will process your refund or exchange within 5-7 business days.